WhatsApp is where your customers chat. Commerce OS turns it into your sales engine.
Hayvest Commerce OS connects WhatsApp Cloud API to your product catalog, live conversations, carts, checkout, payments, receipts, order updates, abandoned cart recovery, and analytics. Retailers gain full operational visibility from message to purchase.
Built for retailers, marketplaces, and ops-heavy teams in markets where WhatsApp is a primary sales and support channel, with multi-workspace switching, team permissions, compliance tooling, and an audit trail.
Channel
WhatsApp Cloud API
Shopper journey
Search, cart, checkout
Operations
Dashboard and analytics
WhatsApp chat
Realistic commerce flow
Merchant dashboard
Catalog · Inbox · Commerce · Billing
Inbound intent
product_search
Cart status
checkout_started
Draft order
ZAR 2,499.00
Conversion signal
Checkout link opened
Command center modules
Production-minded MVP
Live flows for catalog, WhatsApp messaging, carts, checkout links, orders, and merchant admin.
Operations, not gimmicks
Team roles, billing records, cart recovery, templates, opt-out handling, and audit logging.
Built to scale on messaging volume
Structured data models and a dashboard designed for real chat-to-order throughput.
WhatsApp is already your storefront. Most backends are not.
Shoppers ask for products, compare options, and chase orders in chat. Without a structured WhatsApp commerce stack, teams paste links, re-key orders, and lose visibility from first message to payment. Basic bots cannot reliably search large catalogs, enforce carts, reconcile payments, or prove what happened in each conversation.
No single view from WhatsApp ping to paid order
Without structured workflows, teams lose visibility and customers drop before checkout.
Abandoned carts with no automated recovery
Without structured workflows, teams lose visibility and customers drop before checkout.
Support replies disconnected from catalog and stock truth
Without structured workflows, teams lose visibility and customers drop before checkout.
Keyword bots that break on real shopping questions
Without structured workflows, teams lose visibility and customers drop before checkout.
Mobile catalog browsing that does not scale
Without structured workflows, teams lose visibility and customers drop before checkout.
Leadership cannot measure chat-driven revenue
Without structured workflows, teams lose visibility and customers drop before checkout.
One conversational commerce stack: WhatsApp in front, operations in the back.
Hayvest ties natural-language shopping to searchable catalogs, line-item carts, checkout handoff, orders and billing, and a merchant control plane your team logs into every day.
Catalog-aware conversational search
Customers ask in plain language; Hayvest queries your SKU data and returns ranked options, with paths to details, variants, and price.
Structured product discovery
Selections by number or intent flow into deterministic product-detail replies your team can trust, not free-form guesses.
Server-backed carts
Persistent carts tied to WhatsApp sessions: add, view, and progress toward checkout with full traceability.
Checkout links & draft orders
Issue secure checkout URLs and draft orders so customers finish payment on the web while you reconcile in the dashboard.
Merchant command center
Unified console for inbox, customer context, commerce, payouts, analytics, templates, compliance, and audit history.
Composable architecture
Webhook-driven WhatsApp ingestion, Postgres-backed commerce entities, API-friendly boundaries for ERP, PSP, and CRM expansion.
From inbound WhatsApp message to checkout, with guardrails teams can audit.
Every hop is modeled: intents, catalogs, carts, payments, refunds, messaging consent, templates, and human handoffs when shoppers need an agent. All of it shows up in logs and dashboards.
Inbound chat
Customer messages your WhatsApp Business number with a buying question.
Intent & catalog match
Hayvest classifies intent, searches merchant-scoped SKUs, and composes replies.
Guided selection
Numbered options, details, and add-to-cart prompts keep the thread structured.
Cart & checkout
Line items roll into carts, draft orders, and shareable checkout links.
Fulfillment & finance view
Agents and finance track orders, payments, refunds, recoveries, and SLAs in one place.
Modular WhatsApp commerce: sell, reconcile, and prove compliance from one OS.
Hayvest mirrors how modern retail teams actually work: separate workspaces for brands, guardrailed roles for agents, and tooling for recovery, templates, and audits alongside the core cart and order graph.
WhatsApp Cloud API engine
Business number onboarding, secure token handling patterns, and webhook-driven message automation.
Product catalog & CSV import
Create and activate products, validation on bulk import, merchandising flags, and marketplace-grade catalog hygiene.
Conversations & customer 360
Threaded inbox with intent tags, customer profiles, carts, orders, and contextual history.
Handoffs & agent replies
Escalate from bot to human with status controls and agent-authored WhatsApp responses.
Carts, checkout & orders
Line-level carts, abandoned states, checkout-started signals, draft orders, and status management.
Billing, payments & receipts
Ledger-style payment records against orders, summaries for collections, and customer receipt pages.
Abandoned cart recovery
Manual and automated recovery workflows with template and free-text sends tracked per cart.
WhatsApp templates hub
Govern approved template names and content for campaigns, recovery, and proactive messaging.
Opt-out & consent signals
Honor customer messaging preferences and surface consent state to agents and reporting.
Compliance profile
Market-aware readiness checklist for policies, disclosures, and documentation hooks.
Analytics & MVP readiness
Funnel analytics, revenue signals, and an owner-grade readiness score so launch gaps are obvious.
Team, RBAC & audit log
Invite teammates, scope permissions, and retain an append-only record of critical changes.
Multi-merchant workspaces
Switch between brands or regions without duplicating infrastructure. Cookie-backed context keeps operators in the right workspace.
Roadmap: deeper integrations
Expanding connectors for ERP, OMS, and payment service providers as pilots harden requirements.
Full-funnel visibility across WhatsApp chats, carts, cash, and consent.
Product, growth, and CX leaders use Hayvest to instrument the path from product search to payment reconciliation, complete with customer timelines, handoffs, template governance, and downloadable audit artifacts for internal controls.
Dashboard preview
Products · Conversations · Customers · Handoffs · Commerce · Billing · Analytics · Compliance
Catalog & import
SKUs, pricing, merchandising rules, CSV onboarding with validation feedback.
Inbox & journeys
Thread-level context, detected intents, delivery status, WhatsApp session history.
Commerce ops
Carts, abandonment, checkout started, orders, role-aware status management.
Revenue desk
Payment records, refunds, partially paid states, public receipt links.
Recovery & templates
Cart rescue playbooks, template registry, send-type analytics per cart.
Governance
Market compliance profile, readiness scorecard, invitation-based RBAC, audit log.
Operational visibility
- Route high-intent chats to catalog results and line-item carts automatically
- Monitor agent handoffs alongside bot automation with shared context
- Record and trace manual or automated cart recovery sends
- Sync finance teams with ledger entries tied to each order
- Prove policy adherence with compliance notes and immutable audit entries
- Compare merchant workspaces without duplicating infrastructure
- Export-ready metadata for enterprise security & data reviews
Where WhatsApp is the default sales line: retail, staples, and regulated categories.
Hayvest is tuned for conversational buying patterns across Africa, the Middle East, South Asia, LATAM, and everywhere else shoppers expect to DM a brand before they ever open a browser tab.
Online Retail
Let shoppers discover and buy products through WhatsApp without navigating a full website.
Grocery
Enable repeat orders, household essentials, and delivery updates.
Pharmacy
Support product discovery, order assistance, and compliant customer service workflows.
Electronics
Guide customers through product comparison and budget-based recommendations.
Fashion
Support size, color, stock, recommendations, and assisted checkout.
Marketplaces
Help buyers find products while giving operators visibility into intent and conversion.
Telecom Commerce
Enable devices, bundles, accessories, and support via conversation.
D2C Brands
Convert social and messaging demand into measurable purchase journeys.
Support-heavy teams
Reduce manual workload while keeping context and visibility.
Why growth, CX, and finance teams shortlist Hayvest Commerce OS.
Plug WhatsApp into measurable revenue motion without ripping out your existing storefront, PSP, or ERP roadmap. Start with operational truth, then deepen integrations.
Increase conversion from high-intent WhatsApp shoppers
Designed to improve conversion, visibility, and operational control.
Reduce manual support workload
Designed to improve conversion, visibility, and operational control.
Recover customers who don’t want to browse apps/sites
Designed to improve conversion, visibility, and operational control.
Improve repeat purchase journeys
Designed to improve conversion, visibility, and operational control.
Give teams visibility into chat-driven sales
Designed to improve conversion, visibility, and operational control.
Create a new commerce channel without replacing systems
Designed to improve conversion, visibility, and operational control.
Prepare for AI-assisted retail operations
Designed to improve conversion, visibility, and operational control.
Track funnel movement from chat to checkout
Designed to improve conversion, visibility, and operational control.
Operate messaging commerce as infrastructure
Designed to improve conversion, visibility, and operational control.
Cloud-native plumbing for WhatsApp-led revenue.
Hayvest runs on the same primitives trusted by modern SaaS: Postgres for durable commerce state, edge webhook routing for WhatsApp, authenticated dashboard surfaces, and environment-isolated secrets suitable for production hardening.
WhatsApp Cloud API + Meta policies
Template categories, opt-in/out handling patterns, and webhook processing aligned to Cloud API best practices.
Supabase Postgres core
Relational models for merchants, catalogs, carts, orders, payments, templates, and immutable audit records.
Vercel-hosted operator UI
Fast, global dashboard delivery with server components for secure merchant data access.
Session-scoped commerce graph
Join customer sessions, conversations, carts, and orders for omnichannel reporting.
Secure authentication
Supabase Auth-backed dashboard entry with workspace-scoped RBAC.
Integration-ready boundaries
Service-style modules for future ERP, OMS, PSP, and CDP connectors without forked business logic.
A reference WhatsApp shopper journey, with finance and CX instrumentation included.
Buyers experience a familiar WhatsApp UX while operators capture SKU-level carts, reconcile payments, resurface abandoned carts, and watch conversion telemetry in dashboards built for omnichannel merchants.
Step 1
WhatsApp shopper queries catalog
Step 2
Ranked SKU responses with shortcuts
Step 3
Selections persist to named cart
Step 4
Negotiation-ready details & variants
Step 5
Structured add-to-cart confirmations
Step 6
Hosted checkout links + receipts
Step 7
Finance + CX monitoring & recovery
Transparency for operators. Proof for executives.
Hayvest Technologies builds Hayvest Commerce OS for enterprise-ready WhatsApp storefronts, where regulated categories, reconciliation desks, and large agent teams demand more than scripted FAQ bots.
Hosted on Supabase Postgres and Vercel, with onboarding guardrails spanning WhatsApp readiness, SKU ingestion, compliant messaging artifacts, and pilot scorecards, so rollout risk is modeled, not improvised.
Pilot-ready for selected merchants
- Documented shopper flow (intent → SKU → checkout)
- Dedicated billing + recovery instrumentation
- Operational transparency for supervisors
- Governance primitives: RBAC, audit trail, MVP readiness gates
Launch a WhatsApp revenue desk that finance, CX, and IT can trust.
Book a walkthrough to see catalog-driven WhatsApp buying, cart and order objects, automated recovery, template governance, payment reconciliation, compliance artifacts, analytics, and readiness reporting in a single operator experience.
What we cover on the call
- • Live conversational catalog + cart mechanics on WhatsApp
- • Checkout links, receipts, and manually recorded PSP activity
- • Inbox, customer 360 context, agent handoffs, and reply tooling
- • Cart recovery journeys + WhatsApp template inventory
- • Analytics dashboards and workspace readiness benchmarking
- • Team onboarding, scopes, immutable audit trails
Ready for a guided walkthrough?
Share a few details on our demo page. We'll reach out with next steps.
Request a demoFAQ
Is Hayvest only a WhatsApp chatbot?
Hayvest is conversational commerce infrastructure: catalogs, carts, structured checkout artifacts, billing records, automation, governance, analytics, audit logs, and multi-merchant workspaces. It is not a scripted FAQ overlay.
Can Hayvest coexist with Shopify, WooCommerce, or custom stacks?
Yes. Treat Hayvest as the WhatsApp-fronted orchestration layer; catalog and order data can synchronize or extend via integration workstreams while merchants operate day-to-day in the Hayvest dashboard.
How mature are checkout and payments?
Merchants publish hosted checkout flows, reconcile orders, and attach manual payment records inside Hayvest today. Automated PSP connectors are prioritized per rollout geography.
More answers
How does catalog onboarding work?
Merchant admins can manually curate SKU data or ingest CSV catalogs with guided validation flows so WhatsApp replies always map to authoritative product rows.
How do humans participate after automation?
Supervisors can escalate to live agents, send approved replies from the dashboard, monitor opt-out flags, and review message-level intent classifications.
What does enterprise rollout look like?
Hayvest prioritizes SSO hardening, data residency negotiations, PSP certification, ERP sync, and custom SLAs alongside the core WhatsApp commerce experience. Pilots prove value before widening scope.