Turn WhatsApp chats into catalogs, carts, checkout, and revenue.
Hayvest Commerce OS helps retailers sell through WhatsApp with live product search, guided shopping, server-backed carts, checkout links, payments, receipts, order updates, abandoned cart recovery, and analytics from one dashboard.
Built for retailers, marketplaces, and operations-heavy teams in Kenya, South Africa, and other WhatsApp-first markets.
Channel
WhatsApp Cloud API
Shopper journey
Search, cart, checkout
Operations
Dashboard and analytics
WhatsApp shopping
Search, select, cart, and checkout in chat
Merchant dashboard
Overview · setup checklist · live metrics
Conversations inbox
Threads · handoffs · agent replies
Commerce ops
Carts · orders · recovery · checkout
Production-minded MVP
Live flows for catalog, WhatsApp messaging, carts, checkout links, orders, and merchant admin.
Operations, not gimmicks
Team roles, billing records, cart recovery, templates, opt-out handling, and audit logging.
Built to scale on messaging volume
Structured data models and a dashboard designed for real chat-to-order throughput.
WhatsApp is already your storefront. Most retail systems are not built for it.
Customers ask questions, compare products, confirm availability, chase orders, and expect fast replies inside WhatsApp. Without structured commerce infrastructure, teams lose orders in chat threads, paste links manually, and struggle to measure revenue.
Chat demand is not connected to catalog truth
Agents answer product questions manually, often without real-time SKU, price, or stock context.
Carts disappear inside conversations
Customers show buying intent, but the business has no structured cart, checkout, or recovery workflow.
Payments and orders are hard to reconcile
Finance teams struggle to connect WhatsApp conversations to paid orders, refunds, and receipts.
Support and sales context is fragmented
Customer history, handoffs, order status, and agent replies are scattered across tools.
Basic bots fail real shopping questions
Keyword bots cannot reliably handle budget-based search, product selection, cart updates, and order tracking.
Leadership cannot measure WhatsApp revenue
Without analytics, WhatsApp remains a busy support channel instead of a measurable sales engine.
One WhatsApp commerce stack from product search to payment tracking.
Hayvest connects WhatsApp conversations to your product catalog, carts, checkout links, orders, payment records, receipts, recovery workflows, and customer support operations.
Conversational catalog search
Customers ask in plain language and receive ranked product options from your catalog.
Guided product selection
Numbered replies, product details, and add-to-cart prompts keep the buying journey structured.
Server-backed carts
Every cart is tied to a WhatsApp customer session, with line items, quantities, totals, and recovery status.
Checkout links and draft orders
Turn chat intent into orders and hosted checkout pages that your team can track.
Payments and receipts
Record payments, refunds, outstanding balances, and customer receipts against each order.
Merchant command center
Manage conversations, customers, carts, orders, payments, templates, handoffs, analytics, and audit logs from one dashboard.
From inbound WhatsApp message to checkout, with guardrails teams can audit.
Every hop is modeled: intents, catalogs, carts, payments, refunds, messaging consent, templates, and human handoffs when shoppers need an agent. All of it shows up in logs and dashboards.
Inbound chat
Customer messages your WhatsApp Business number with a buying question.
Intent & catalog match
Hayvest classifies intent, searches merchant-scoped SKUs, and composes replies.
Guided selection
Numbered options, details, and add-to-cart prompts keep the thread structured.
Cart & checkout
Line items roll into carts, draft orders, and shareable checkout links.
Fulfillment & finance view
Agents and finance track orders, payments, refunds, recoveries, and SLAs in one place.
Everything your team needs to operate WhatsApp commerce.
Product catalog and CSV import
Load SKUs, prices, and merchandising flags in bulk or one at a time.
Conversations inbox
See WhatsApp threads with intent tags and session context in one place.
Customer 360
View profile, carts, orders, and message history for each shopper.
Handoffs and agent replies
Escalate to humans and send approved replies from the dashboard.
Carts, checkout, and orders
Track line items, abandonment, checkout started, and order status.
Payments, refunds, and receipts
Reconcile ledger entries and share receipt links with customers.
Abandoned cart recovery
Resurface stalled carts with manual or automated WhatsApp outreach.
WhatsApp templates
Store approved template names for recovery and order updates.
Consent and opt-out controls
Honor messaging preferences and surface consent to agents.
Analytics and readiness score
Monitor funnel signals and spot launch gaps before go-live.
Compliance profile
Keep market-aware policy and disclosure checklists in one place.
Team roles and audit log
Invite teammates, scope permissions, and retain change history.
Multi-merchant workspaces
Switch brands or regions without duplicating infrastructure.
Full-funnel visibility across WhatsApp chats, carts, cash, and consent.
Product, growth, and CX leaders use Hayvest to instrument the path from product search to payment reconciliation, complete with customer timelines, handoffs, template governance, and downloadable audit artifacts for internal controls.
Dashboard preview
Products · Conversations · Customers · Handoffs · Commerce · Billing · Analytics · Compliance
Catalog & import
SKUs, pricing, merchandising rules, CSV onboarding with validation feedback.
Inbox & journeys
Thread-level context, detected intents, delivery status, WhatsApp session history.
Commerce ops
Carts, abandonment, checkout started, orders, role-aware status management.
Revenue desk
Payment records, refunds, partially paid states, public receipt links.
Recovery & templates
Cart rescue playbooks, template registry, send-type analytics per cart.
Governance
Market compliance profile, readiness scorecard, invitation-based RBAC, audit log.
Operational visibility
- Route high-intent chats to catalog results and line-item carts automatically
- Monitor agent handoffs alongside bot automation with shared context
- Record and trace manual or automated cart recovery sends
- Sync finance teams with ledger entries tied to each order
- Prove policy adherence with compliance notes and immutable audit entries
- Compare merchant workspaces without duplicating infrastructure
- Export-ready metadata for enterprise security & data reviews
Built for retailers that already sell, support, or take orders on WhatsApp.
Online retailers
Sell products through WhatsApp without forcing customers through a full website first.
Marketplaces
Give operators visibility across catalog search, customer intent, carts, and order flow.
Electronics and appliances
Help customers compare options by price, brand, specification, and availability.
Grocery and essentials
Support repeat orders, delivery updates, and high-frequency customer conversations.
Fashion and beauty
Handle size, color, stock, recommendations, cart creation, and assisted checkout.
Auto parts and specialist retail
Guide customers through complex product discovery and human handoff when needed.
Support-heavy commerce teams
Unify customer history, agent replies, order status, payments, and recovery workflows.
Not another chatbot. A commerce operating layer for WhatsApp.
Basic bots answer questions. Hayvest structures the entire buying journey — catalog search, customer context, carts, checkout, payments, receipts, recovery, support, and analytics.
Basic WhatsApp bot
- Scripted replies
- Keyword matching
- No cart state
- No payment reconciliation
- Limited analytics
- Hard to audit
Hayvest Commerce OS
- Catalog-aware product discovery
- Structured customer sessions
- Persistent carts and orders
- Payment records and receipts
- Recovery and order update workflows
- RBAC, audit log, and compliance readiness
Ready to turn WhatsApp into a measurable commerce channel?
Book a walkthrough to see product search, carts, checkout, payment tracking, order updates, recovery workflows, and analytics in one operating dashboard.
FAQ
What is a WhatsApp commerce platform?
A WhatsApp commerce platform connects customer conversations to product catalogs, carts, checkout, order management, payments, support, and analytics so businesses can sell and operate directly through WhatsApp.
Is Hayvest Commerce OS just a WhatsApp chatbot?
No. Hayvest is a commerce operating system for WhatsApp. It includes catalog search, carts, checkout links, orders, payment tracking, receipts, abandoned cart recovery, team roles, audit logs, and analytics.
Can retailers use Hayvest without replacing Shopify, WooCommerce, or an existing website?
Yes. Hayvest can operate as a WhatsApp commerce layer alongside existing storefronts, ERPs, payment providers, and order systems.
More answers
Does Hayvest support abandoned cart recovery on WhatsApp?
Yes. Hayvest tracks carts created from WhatsApp conversations and supports manual or automated cart recovery using WhatsApp messages and approved templates.
Does Hayvest support payments?
Hayvest supports payment tracking, manual reconciliation, refunds, receipts, and order payment status. Live payment gateway integrations can be added based on merchant rollout needs.
Which markets is Hayvest built for?
Hayvest is designed first for WhatsApp-first retail markets such as Kenya and South Africa, with a structure that can expand to other markets where customers prefer messaging-based commerce.