Turn WhatsApp into a revenue channel for enterprise retail.
Hayvest Commerce OS connects WhatsApp to your product catalog, customer conversations, carts, checkout links, orders, and analytics — helping retailers convert chat intent into real commerce.
Built for retailers, marketplaces, and commerce-heavy businesses that want to turn messaging into measurable sales and support operations.
Channel
Core Flow
Search → Cart → Checkout
Deployment
Pilot-ready MVP
WhatsApp chat
Realistic commerce flow
Merchant dashboard
Products · Conversations · Commerce
Inbound intent
product_search
Cart status
checkout_started
Draft order
ZAR 2,499.00
Conversion signal
Checkout link opened
Command center modules
Pilot-ready MVP
Live WhatsApp commerce flow + admin dashboard.
Infrastructure-grade
Built as a modular platform, not a basic chatbot.
Designed for high volume
Built for teams handling many WhatsApp messages.
Retail customers already shop through conversation. Most businesses are not built for it.
Customers ask product questions, request recommendations, follow up on orders, and expect fast responses through WhatsApp. Most retailers still handle these conversations manually or with basic bots that can’t search catalogs, create carts, trigger checkout, or feed data into operations.
WhatsApp sales conversations are hard to track
Without structured workflows, teams lose visibility and customers drop before checkout.
Customers drop off before checkout
Without structured workflows, teams lose visibility and customers drop before checkout.
Support and commerce data are disconnected
Without structured workflows, teams lose visibility and customers drop before checkout.
Basic bots cannot handle real shopping intent
Without structured workflows, teams lose visibility and customers drop before checkout.
Large catalogs are hard to browse on mobile
Without structured workflows, teams lose visibility and customers drop before checkout.
Teams lack visibility into chat-to-order performance
Without structured workflows, teams lose visibility and customers drop before checkout.
Hayvest Commerce OS turns conversations into commerce journeys.
Give customers a familiar WhatsApp interface while your business gets structured product discovery, cart creation, checkout handoff, and operational visibility.
Conversational Product Search
Customers ask naturally. Hayvest searches your catalog and returns relevant options.
Product Detail Follow-Up
Customers reply with a number to get details, attributes, pricing, and next actions.
Add to Cart
Convert intent into carts directly from the conversation—structured, trackable, auditable.
Checkout Links
Create draft orders and send checkout links that customers can complete online.
Merchant Dashboard
Monitor products, conversations, carts, orders, analytics, and settings in one console.
API-First Infrastructure
Designed to connect with existing commerce stacks, CRMs, payment gateways, and ops workflows.
From WhatsApp message to checkout in five steps.
Built on secure APIs, merchant-specific catalogs, conversation logs, and structured commerce workflows.
Message
Customer sends a product request on WhatsApp.
Intent + Search
Hayvest detects intent and searches the merchant catalog.
Selection
Customer receives options and selects a product.
Cart + Link
Hayvest creates a cart and checkout link (draft order).
Ops View
Merchant tracks the journey in the dashboard.
One operating system for conversational commerce.
Modules built to help teams manage high-intent WhatsApp shoppers and support requests at scale.
WhatsApp Commerce Engine
Intent detection, catalog search, recommendations, and structured replies.
Product Catalog Management
Create, edit, activate, feature, and import products via CSV.
Conversation Timeline
See inbound/outbound messages, detected intent, and message status.
Cart and Order Management
Track carts, checkout started, draft orders, and order status updates.
Checkout Handoff
Generate checkout links that customers can complete online.
Analytics Dashboard
Monitor intent breakdown, funnel movement, draft revenue, and catalog health.
Merchant Settings
Configure merchant identity, WhatsApp IDs, and commerce settings JSON.
Human Handoff
Coming soon — escalate to a human agent with context and controls.
API Integrations
Coming soon — connect your existing stack with an API-ready architecture.
See every customer journey from message to order.
Hayvest gives merchants a single command center to monitor product discovery, customer messages, carts, checkout activity, draft orders, and conversion signals.
Dashboard preview
Products · Conversations · Commerce · Analytics · Settings
Products
Manage catalog, pricing, active/featured flags.
Conversations
Timeline, intent, message status visibility.
Commerce
Carts, draft orders, order status controls.
Analytics
Funnel movement and intent breakdown.
Settings
Merchant identity + commerce JSON settings.
CSV Import
Bulk-create products and inventory.
Operational visibility
- View inbound and outbound WhatsApp messages
- Track detected customer intent
- Manage products and inventory
- Review carts and draft orders
- Monitor conversion funnel
- Update merchant settings
- Import products via CSV
Built for high-volume commerce teams.
Designed for emerging-market commerce behavior where WhatsApp is a primary sales and support channel.
Online Retail
Let shoppers discover and buy products through WhatsApp without navigating a full website.
Grocery
Enable repeat orders, household essentials, and delivery updates.
Pharmacy
Support product discovery, order assistance, and compliant customer service workflows.
Electronics
Guide customers through product comparison and budget-based recommendations.
Fashion
Support size, color, stock, recommendations, and assisted checkout.
Marketplaces
Help buyers find products while giving operators visibility into intent and conversion.
Telecom Commerce
Enable devices, bundles, accessories, and support via conversation.
D2C Brands
Convert social and messaging demand into measurable purchase journeys.
Support-heavy teams
Reduce manual workload while keeping context and visibility.
Why retailers adopt Hayvest Commerce OS.
Hayvest is designed to complement your existing website, app, payment gateway, and fulfillment stack.
Increase conversion from high-intent WhatsApp shoppers
Designed to improve conversion, visibility, and operational control.
Reduce manual support workload
Designed to improve conversion, visibility, and operational control.
Recover customers who don’t want to browse apps/sites
Designed to improve conversion, visibility, and operational control.
Improve repeat purchase journeys
Designed to improve conversion, visibility, and operational control.
Give teams visibility into chat-driven sales
Designed to improve conversion, visibility, and operational control.
Create a new commerce channel without replacing systems
Designed to improve conversion, visibility, and operational control.
Prepare for AI-assisted retail operations
Designed to improve conversion, visibility, and operational control.
Track funnel movement from chat to checkout
Designed to improve conversion, visibility, and operational control.
Operate messaging commerce as infrastructure
Designed to improve conversion, visibility, and operational control.
Built as infrastructure, not just a chatbot.
Hayvest Commerce OS is designed as a modular platform that can connect to product catalogs, payment gateways, order systems, CRMs, support tools, and analytics layers.
WhatsApp Cloud API integration
Webhook-driven message processing and delivery modes.
Supabase/Postgres architecture
Structured commerce data models for carts, orders, and inventory.
Merchant-specific catalogs
Scoped access control and merchant resolution for multi-tenant use.
Order + cart data models
Draft orders, checkout started signals, and operational status updates.
Secure dashboard access
Authenticated server-rendered pages with controlled client mutations.
API-ready extensibility
Designed to integrate with enterprise systems over time.
A complete commerce flow, already working.
The MVP currently supports live WhatsApp product search, product details, add-to-cart, checkout links, order creation, and admin dashboard monitoring.
Step 1
Customer searches on WhatsApp
Step 2
Bot returns matching products
Step 3
Customer selects product
Step 4
Details displayed
Step 5
Added to cart
Step 6
Checkout link generated
Step 7
Merchant monitors in dashboard
Credible by design.
Built by Hayvest Technologies for enterprise retail and emerging-market commerce behavior where WhatsApp is central.
MVP is live with WhatsApp, a Supabase/Postgres backend, and a Vercel-hosted dashboard. Pilot partners opening soon.
Pilot-ready for selected merchants
- Defined commerce flow (search → cart → checkout)
- Structured data models for operations
- Dashboard visibility for teams
- API-first foundation for integrations
Ready to turn WhatsApp into a structured commerce channel?
Request a demo and see how Hayvest Commerce OS converts chat conversations into products, carts, orders, and customer insights.
What you’ll see
- • WhatsApp product search and selection flow
- • Add-to-cart and checkout link generation
- • Products, Conversations, Commerce, Analytics, Settings
- • CSV import for catalog onboarding
FAQ
Is Hayvest just a WhatsApp chatbot?
No. Hayvest is a conversational commerce operating system. It connects WhatsApp conversations to product catalogs, carts, checkout links, orders, analytics, and merchant operations.
Can it work with my existing online store?
Yes. Hayvest is designed to complement existing websites, apps, payment gateways, and order systems through APIs and integrations.
Does it support checkout?
The MVP supports checkout link generation and draft order creation. Payment gateway integrations can be added based on your market and requirements.
More answers
Can merchants manage products?
Yes. The dashboard supports product creation, editing, CSV import, and product visibility controls.
Can I see customer conversations?
Yes. The dashboard includes a conversation timeline showing inbound customer messages, outbound bot replies, detected intent, and message status.
Is it ready for enterprise use?
The MVP is pilot-ready. Enterprise deployments typically require integrations, security review, payment setup, and merchant-specific workflow configuration.